Shipping & Returns

Guarantee

Since 1921 Bates Nut Farm has built its reputation on good old-fashioned hard work and great relationships. Bates wants you to be delighted with your purchase or gift, and we want you to tell others about our products.

Grandpa always said, “Provide an excellent product at a great price!”

We guarantee your satisfaction 100%. If you or your gift recipient are not satisfied with our product quality, we’ll make it right with either an appropriate replacement or a refund, whichever you prefer. For any comments or concerns, call us at 800-642-0348, or send us an email at info@batesnutfarm.biz.

Thanks for shopping with us!

Sincerely,
Tom & Sherrie and Family

  1. When and how can I reach Customer Service?
  2. How fast is my order processed?
  3. When will my order ship?
  4. When will my order arrive?
  5. What shipping options are available?
  6. Do you ship outside of the Continental US and US Territories?
  7. Do you ship to APO/FPO addresses?
  8. Can I send an order to a country other than the United States?
  9. How much is shipping?
  10. Do you offer expedited shipping?
  11. Can I have my order sent to more than one address?
  12. Shipping Delays & Undeliverable Packages
  13. What do I do if my credit card information was declined?

Q: When and how can I reach Customer Service?

Our customer service staff is available Monday through Friday from 9 am - 5 pm Pacific time. Please feel free to call us at 1-800-642-0348, email us at info@batesnutfarm.biz, or use the "Contact" form.

Q: How fast is my order processed?

Unless you tell us otherwise, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.You have the option of postponing your shipment day if you wish. You will see this option during the checkout process.

Q: When will my order ship?

We ship Monday through Friday, with most orders shipping within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: When will my order arrive?

Depending on which continental state you ship to, shipments sent through UPS Ground will take 3-5 business days to arrive, and shipments sent through USPS Priority will take 1-3 days to arrive.

A business day is a non-holiday weekday; weekends are not counted. Please note that this is an estimated delivery time, not a guarantee. Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays.

If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service at 1-800-642-0348 if you have not received your order within 10 business days.

Q: What shipping options are available?

We ship via USPS Priority Mail (1-3 day delivery estimate) or UPS Ground (3-5 day delivery estimate). Please select your choice of service at checkout. If left unspecified, we will select the best (best value, fastest) method. All orders must ship to physical addresses. UPS WILL NOT DELIVER TO PO BOXES. Deliveries to a P.O. Box, APO or FPO are shipped USPS. We recommend UPS Ground for best delivery to remote addresses.

Q: Do you ship outside of the Continental US and US Territories?

Yes, but at this time we are unable to handle this through our website.

If you would like to make an shipment to Alaska, Hawaii, or to one of the US Territories, please call us at 1-800-642-0348 and we will be happy to assist you.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, please call us at 1-800-642-0348. We are available M-F from 9 am - 5 pm Pacific time.

Q: Can I send an order to a country other than the United States?

Yes, but at this time we are unable to handle this through our website. If you would like to make an international shipment, please call us at 1-800-642-0348 and we will be happy to assist you.

Q: How much is shipping?

Shipping is determined using rate calculations based on the shipping zone, package weight and dimensions. If you have a question about shipping rates, we recommend contacting us prior to ordering to verify the best shipping method and quoted rate. In some cases (Alaska, Hawaii, or other addresses outside the 48 states),the rates may be inaccurate and we recommend contacting us at 1-800-642-0348 prior to ordering.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, or 2-Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Shipping Delays & Undeliverable Packages

Shipping delays may be caused by out of stock items, undeliverable packages returned to us, or delays due to the holiday season. 

We do our best to make sure our online product catalog is up-to-date, but in the unlikely event that an item is out of stock or discontinued, we will contact you as soon to offer you a couple of options for the product in question. If you have other items on your order that are not on backorder we may ship items separately.

In the case that packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", we will contact you for the corrected address or for instructions regarding next steps. Incorrect shipping addresses due to customer error will incur additional shipping charges to re-ship the package to a corrected address.

Shipping carriers often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us at 1-800-642-0348 for expedited shipping options.

Please be assured that we will contact you as soon as we are aware of ANY problem or delay with your order.

Q: What do I do if my credit card information was declined?

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.