Shipping & Returns

Q: When and how can I reach Customer Service?

Our customer service staff is available Monday through Friday from 9 am - 5 pm Pacific time. Please feel free to call us at 1-800-642-0348, email us at info@batesnutfarm.biz, or use the "Contact" form.

Q: How fast is my order processed?

Unless you tell us otherwise, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.You have the option of postponing your shipment day if you wish. You will see this option during the checkout process.

Q: When will my order ship?

We ship Monday through Friday, with most orders shipping within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: When will my order arrive?

Depending on which continental state you ship to, shipments sent through UPS Ground will take 3-5 business days to arrive, and shipments sent through USPS Priority will take 1-3 days to arrive.

A business day is a non-holiday weekday; weekends are not counted. Please note that this is an estimated delivery time, not a guarantee. Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays.

If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service at 1-800-642-0348 if you have not received your order within 10 business days.

Q: What shipping options are available?

We ship via USPS Priority Mail (1-3 day delivery estimate) or UPS Ground (3-5 day delivery estimate). Please select your choice of service at checkout. If left unspecified, we will select the best (best value, fastest) method. All orders must ship to physical addresses. UPS WILL NOT DELIVER TO PO BOXES. Deliveries to a P.O. Box, APO or FPO are shipped USPS. We recommend UPS Ground for best delivery to remote addresses.

Q: Do you ship outside of the Continental US and US Territories?

Yes, but at this time we are unable to handle this through our website.

If you would like to make an shipment to Alaska, Hawaii, or to one of the US Territories, please call us at 1-800-642-0348 and we will be happy to assist you.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, please call us at 1-800-642-0348. We are available M-F from 9 am - 5 pm Pacific time.

Q: Can I send an order to a country other than the United States?

Yes, but at this time we are unable to handle this through our website. If you would like to make an international shipment, please call us at 1-800-642-0348 and we will be happy to assist you.

Q: How much is shipping?

Shipping is determined using rate calculations based on the shipping zone, package weight and dimensions. If you have a question about shipping rates, we recommend contacting us prior to ordering to verify the best shipping method and quoted rate. In some cases (Alaska, Hawaii, or other addresses outside the 48 states),the rates may be inaccurate and we recommend contacting us at 1-800-642-0348 prior to ordering.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, or 2-Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Shipping Delays & Undeliverable Packages

Shipping delays may be caused by out of stock items, undeliverable packages returned to us, or delays due to the holiday season. 

We do our best to make sure our online product catalog is up-to-date, but in the unlikely event that an item is out of stock or discontinued, we will contact you as soon to offer you a couple of options for the product in question. If you have other items on your order that are not on backorder we may ship items separately.

In the case that packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", we will contact you for the corrected address or for instructions regarding next steps. Incorrect shipping addresses due to customer error will incur additional shipping charges to re-ship the package to a corrected address.

Shipping carriers often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us at 1-800-642-0348 for expedited shipping options.

Please be assured that we will contact you as soon as we are aware of ANY problem or delay with your order.

Q: What do I do if my credit card information was declined?

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by www.batesnutfarm.biz to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Price List Mailing List

If you have requested a Bates Nut Farm price list, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from www.batesnutfarm.biz, please contact us via email at info@batesnutfarm.biz. Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that www.batesnutfarm.biz offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. www.batesnutfarm.biz takes great pride in having you as a customer and we will ensure your privacy as a customer. www.batesnutfarm.biz does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, that we deem necessary in our sole discretion to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include web hosting companies, fulfillment companies (e.g., companies that coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, contests, surveys, questionnaires or other events during your visit to our website, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

Batesnutfarm.biz does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

www.batesnutfarm.biz seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

www.batesnutfarm.biz reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at www.batesnutfarm.biz, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@batesnutfarm.biz.

We are confident that your visit to www.batesnutfarm.biz is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-800-642-0348.


FAQ's

Q: When are you open?

We are open 7 days a week, from 9:00 - 5:00. We are closed on Thanksgiving Day, Christmas Day and New Year's Day. Check our website for special hours during the Fall.

Q: Can I bring my dog to Bates?

Yes! Dogs on a leash are always welcome. However, please be courteous and clean up after your 4-legged friend if necessary. And remember, only Service Dogs are allowed inside the store.

Q: Is there any charge to visit Bates Nut Farm?

Admission is free. $5.00 parking on October weekends.We have picnic grounds, a Farm Zoo, and two retail stores, and host a variety of special events throughout the year.

Q: When does your Pumpkin Patch open?

Our Pumpkin Patch is open every year during the month of October. We have lots of events happening throughout the month. Check the Events page on our website for details.

Q: What crops do you grow at Bates?

Today our only crop is pumpkins. We plant several different varieties, beginning in June of each year. In the early years, walnut trees filled the front acreage of our farm and we got our start in this nutty business by growing, processing and selling walnuts. While we no longer grow any nuts, we continue to roast and sell many different types from all over the world in our retail store and other locations.