Shipping & Returns

Guarantee

Since 1921 Bates Nut Farm has built its reputation on good old-fashioned hard work and great relationships. Bates wants you to be delighted with your purchase or gift, and we want you to tell others about our products.

Grandpa always said, “Provide an excellent product at a great price!”

We guarantee your satisfaction 100%. If you or your gift recipient are not satisfied, we’ll make it right with either an appropriate replacement or a refund, whichever you prefer. For any comments or concerns, call us at 800-642-0348, or send us an email at info@batesnutfarm.biz.

Thanks for shopping with us!

Sincerely,
Tom & Sherrie and Family

  1. When and how can I reach Customer Service?
  2. How fast is my order processed?
  3. When will my order ship?
  4. When will my order arrive?
  5. What shipping options are available?
  6. Do you ship outside of the Continental U.S.?
  7. How will you ship my order?
  8. Do you ship to Alaska and Hawaii?
  9. Do you ship to APO/FPO addresses?
  10. Do you ship to Canada and US Territories?
  11. How much is shipping?
  12. Do you offer expedited shipping?
  13. Can I have my order sent to more than one address?
  14. Can I send an order to a country other than the United States?
  15. What could cause a shipping delay?
  16. Delays by shipping companies
  17. Delays during the holiday season
  18. Item is out of stock or on backorder
  19. Undeliverable packages (orders returned to us)
  20. Billing address information is inconsistent with what is on the credit card record

Q: When and how can I reach Customer Service?

Our customer service staff is available Monday through Friday from 9 am - 5 pm Pacific time. Please feel free to call us at 1-800-642-0348, email us at info@batesnutfarm.biz, or use the "Contact" form.

Q: How fast is my order processed?

Unless you tell us otherwise, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.You have the option of postponing your shipment day if you wish. You will see this option during the checkout process.

Q: When will my order ship?

We ship Monday through Friday, with most orders shipping within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: When will my order arrive?

Standard ground shipments will take 2-7 business days to arrive, depending on which continental state you ship to. A business day is a non-holiday weekday; weekends are not counted. Please note that this is an estimated delivery time, not a guarantee. Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays.

When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service at 1-800-642-0348 if you have not received your order within 10 business days.

Q: What shipping options are available?

All shipments are sent by UPS Ground, UPS 3-Day or UPS 2nd day Air. Please select your choice of service at checkout. All orders must ship to physical addresses. UPS WILL NOT DELIVER TO PO BOXES. Deliveries to a P.O. Box, APO or FPO are shipped USPS. Please contact us at 1-800-642-0348 to arrange for a USPS delivery.

Q: Do you ship outside of the Continental U.S.?

Yes we can ship outside of the Continental U.S. Please call us at 1-800-642-0348, and we will be glad to take your order and set up your delivery.

Q: How will you ship my order?

We ship primarily through UPS, however, some shipments may be shipped by US MAIL or motor freight carriers. Please contact us at 1-800-642-0348 to arrange for a non-UPS shipment.

Q: Do you ship to Alaska and Hawaii?

Yes we do ship to Alaska and Hawaii. However, the UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please call us at 800-642-0348. We are available Monday through Friday 9am-5pm Pacific Time, or use our online contact form.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, please call us at 1-800-642-0348. We are available M-F from 9 am - 5 pm Pacific time.

Q: Do you ship to Canada and US Territories?

Yes we do, however we are unable to process these orders through our website. Please call us at 1-800-642-0348 weekdays from 9 - 5 Pacific time and we will be happy to assist you with your order.

Q: How much is shipping?

Shipping is determined using UPS rate calculations. In some cases (Alaska, Hawaii, or other addresses outside the 48 states),the rates may be inaccurate and we recommend contacting us at 1-800-642-0348 prior to ordering.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, or 2-Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Can I send an order to a country other than the United States?

Yes, but at this time we are unable to handle this through our website. If you would like to make an international shipment, please call us at 1-800-642-0348 and we will be happy to assist you.

Q: What could cause a shipping delay?

Incorrect or incomplete delivery address or zip code, or out of stock items.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Please be assured that we will contact you as soon as we are aware of ANY problem or delay with your order.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, we ask that you contact us at 1-800-642-0348.

Q: Delays during the holiday season

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us at 1-800-642-0348 for expedited shipping options.

Q: Item is out of stock or on backorder

In the unlikely event that an item on your order is out of stock or on backorder, we will contact you via email. If you have other items on your order that are not on backorder we may ship items separately.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.